Contact us
Email us and we’ll get back to you:
You can also ask at the front desk of your academy branch, or message any coach in the app’s Chat tab.
How do I get an account?
Athlete 360 is for players and coaches of academies that use it. Your academy creates your account, so ask the front desk or your coach for your login.
How do I sign in?
Enter your phone number (or the email the academy registered) and the password the academy gave you. The first time you sign in, the app asks you to choose a new password.
I forgot my password
Ask the academy front desk or your coach to reset it. You’ll get a temporary password and choose a new one when you sign in.
How do I pick or change my training times?
Open the Schedule tab. Under My weekly spots, tap Pick a spot or Change, choose a day and time, and confirm. Your schedule and reminders update straight away.
I can’t make a session
On Home or in Schedule, tap Can’t make it on that session so your coach knows in advance.
I’m not getting notifications
In the app, go to Profile → Settings → Notification settings and check the switches. Also make sure notifications for Athlete 360 are turned on in your iPhone’s Settings → Notifications.
How do I chat with a coach or the head coach?
Open the Chat tab and tap Chat with a coach to message any coach. To talk to the head coach, tap Request a chat on the head coach card; you can write once the request is accepted.
What does the AI assistant do with my data?
The assistant is optional and asks for your permission before it sends anything. You can turn it off anytime in Profile → Settings → Privacy & account. See the privacy policy for details.
How do I delete my account?
Go to Profile → Settings → Privacy & account → Delete account. The academy completes the deletion within 30 days, and you can cancel before then.